Customer Service Representative

SIGNA Sports United US • Houston

  • Full-time

Houston

as soon as possible

As part of SIGNA Sports United, in our US Tennis businesses, we value innovation and believe that the strength of our business is our people. We value integrity and honest communication, which are guiding principles in managing our business. It is our passion to build champions on and off the court. We channel our passion for the sport we live every single day to deliver exceptional results and push the boundaries of what it means to be a tennis retailer. As part of our team, you will discover that the pursuit of excellence is truly rewarding.

At Tennis Express, we know tennis. From our far-reaching internet retail business to the brick-and-mortar store in Houston, we thrive on delivering our customer's cutting-edge clothing and equipment to help them on their tennis journey. Tennis is known as " the sport of a lifetime" and is inclusive of players worldwide. Tennis is truly a community without borders, and we feel the same about Tennis Express. We have a team of passionate employees from all different walks of life working to make sure every customer experience is outstanding. Our employees strive to deliver on our mission statement to inspire and nurture the inner champion – by delivering the best customer experience and providing innovative game improvement gear – one player at a time.

The part you’ll play

Tennis Express is looking for a Customer Care Representative to join our team to support incoming calls, chats, and other inquiries from our customers.  This role will assist customers with product sales, product information, order tracking and order entry.  Excellent customer service and high attention to detail is a must in this role. Customer Care Representatives can earn monthly bonuses based on meeting specific key performance indicators.  Our customer service department is open 7 days a week.  We offer full and part time opportunities with flexible schedules for weekdays, evenings, and weekends.

 

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Understand the Tennis Express customer to deliver the best, most personalized service experience
  • Interact with Tennis Express customers via phone calls, chats, emails, other communication channels
  • Assist customer in purchase of product and create sales
  • Facilitate customer understanding regarding account information, order status, return status, product information, policies, procedures, site navigation and time frames
  • Resolve customer issues with creativity and positivity
  • Route inbound calls to the appropriate resources.
  • Build loyalty within the customer community by offering consistent exceptional customer service
  • Work closely with cross-functional teams to stay up to date with current products, promotions, and initiatives
  • Maintain a Customer Satisfaction score of 95% by ensuring timely and effective issue resolution
  • Proactively sharing customer feedback internally regarding opportunities to the overall customer experience

 

What you’ll bring to the team

  • 1+ year experience in customer service-oriented roles, phone support environment preferred
  • Excellent organizational and time management skills
  • Ability to work to a schedule that could include some evenings and occasional weekends is required
  • Ability to remain professional and courteous with customers at all times
  • Strategic thinking and problem-solving skills
  • Good judgment in ability to make data-justified business decisions.
  • High level of attention to detail
  • Great verbal and written communication skills
  • You thrive in a fast-paced and dynamic environment where it’s all about multi-tasking to get the job done
  • Ability to partner with team members across different internal functions
  • Proficient in Microsoft Office
  • Goal oriented focus

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.

About us

We are innovators. Breaking new ground every day isn‘t just for athletes. In inter-disciplinary teams across Business Units we relentlessly work on enabling direct-to-consumer and business-to-consumer commerce at scale. We are constantly looking for aspirational colleagues who are passionate about building the infrastructure to be the ecosystem partner for the sports industry and their customers, brands, offline and online specialists and broader sports communities.

 

News & Insights

since 15.12.2021 we are listed on New York Stock Exchange
since 15.12.2021 we are listed on New York Stock Exchange

Since 15.12.2021 we are a publicly traded company on the New York Stock Exchange. We have been honoring this important day with some celebratory moments together with our Business Units and colleagues watching remote all around the world. Being a publicly listed company is an amazing achievement and has fueled our energy even more - we are here to conquer! If you have passion for sports - join us! Many exciting open vacancies are waiting for you!

Our benefits

Exciting Combination of Tech and Sports e-commerce

Fast paced company with exciting challenges

Flat hierarchies and fast decision making

Highly self-organised and autonomous way of working

Open and transparent international company culture

Very dynamic environment with sport-enthusiastic colleagues

Reports

Tayla
Tayla
Recruitment Manager

I’m Tayla, The Recruitment Manager at SIGNA-Sports United.

Throughout my career I have had a people-centric focus. It is what drives me and gives me purpose. My passion is to help others, explore and accomplish their dreams.

With an analytical mindset and a passion for people recruitment became my home. A home where I
could build strong relationships and match candidates with their dream positions and careers. My
purpose has always been about inspiring, encouraging and fulfilling aspirations.

Hence why I started at SSU, it is a place that encourages growth, autonomy and innovation. An
environment where your opinions are valued and your impact great. A place filled with passionate
people, hardworking and collaborative, with a team spirit that inspires.

Be INSPIRED, by joining an amazing team of high-calibre individuals that are passionate about sports
and the outdoors. We are SPORTS ENTHUSIASTS, we are DRIVEN, we are PASSIONATE, and we are INNOVATIVE!

Get in Touch: careers@signa-sportsunited.com

Contacts

If you have any questions please send us an email

 

Convinced?

Apply now