Group Head Operational Services (f/m/d) Germany

SIGNA Sports United • Germany

as soon as possible

SIGNA Sports United (SSU) has built the global #1 sports e-commerce & technology platform with market leading positions in Bike, Tennis, Outdoor & Team Sports. We are leveraging our unique tech and operating platform to power our leading online shops like, Bikester, Probikeshop, Tennis-Point, Outfitter, and many more, and to provide solutions to industry partners, including end-to-end e-commerce as-a-service solutions for brands and federations, connecting and enabling offline specialist retailers and integrating with digital sports communities.

We recently announced to go public through a business combination agreement with Yucaipa Acquisition Corporation (NYSE: YAC). The combination also includes the acquisition of the WiggleCRC Group, one of the largest online bike retailers globally, currently owned by Bridgepoint.

The combined entity will become the largest pure-play sports e-commerce and technology platform company by revenue, with expected net revenues of approximately $1.6 billion in the financial year ending on September 30, 2021, serving over 7 million active customers, 1,000+ brand partners, 500+ connected retail stores, and more than 15 million sports community users globally.

Job Objective

Managing central IT / Tech topics in a global group: 

  • Designing, implementing, managing and controlling standardized IT processes incl. KPI monitoring, reporting and escalation​ 
  • Ensure reliable and secure operation as well as further development of central IT infrastructure 

What you will be responsible for

You and your teams will… 

  • …design and implement SIGNA Sports United’s IT service management based on common standards and best practices in a globally operating group. 
  • …implement and control standardized IT processes such as Change & Release-, Incident-, IT Asset- or Continuity management. 
  • …introduce overarching key performance indicators and the associated reporting for the entire operational services area. 
  • …drive continuous development of IT services and infrastructures. 
  • …manage critical incidents and changes centrally. 
  • …are responsible for the global IT Service Desk and for the compliance and further development of the IT Service Management processes. 
  • …implement / build a comprehensive IT asset management system. 
  • …provide the IT environment for our group: Managing the global IT infrastructure and taking responsibility for our IT workplaces, data centres and networks. 
  • …design and implement a group-wide IT infrastructure management for platform-based provision and operation of core IT infrastructures such as servers & storage, network, workplace, data server and backup. 
  • …make “make or buy” decisions and are committed to developing global service, support and sourcing concepts for the IT infrastructure. 
  • …are the single point of contact for all workplace related topics across the group. 
  • …review, plan, and coordinate disaster recovery exercises to ensure the effectiveness of emergency preparedness measures. 
  • …will monitor and report agreed availabilities and optimize procedures and processes to ensure and restore availability and will be responsible for follow-up on major incidents, problem analysis and resolution, and follow-up on problem management actions.

What we're looking for

This role is for you when you… 

  • …have 10+ years in IT, strong track record in IT service management and IT operation, infrastructure services & management, IT governance & compliance and process management 
  • ...have 3+ years leadership experience, having led and ideally built international teams within the IT Service Management and IT Infrastructure area. 
  • … are knowledgeable and experienced with common standards and best practices such as COBIT, ITIL, etc. 
  • …when you have worked with teams (companies, business units) across borders (working with teams in the U.S. is a huge plus) 
  • …are pragmatic and hands-on and enjoy being actively involved in building up a company's operational services. 
  • …are fluent in English (fluency in German is a “nice to have”; additional language skills are a plus) 
  • …have strong communication skills, and a confident and persuasive communication style. 

Passion for Sports and Tech is very welcomed. 

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.


About us

We are united by sports. Fueled by data. Accelerated by tech. More than 3000 tech-driven colleagues work for the SIGNA Sports United Group across the world. For us, every day is game day. Our teams play a key role in empowering founders and sports-businesses to lead in the digital age. 

We are many, but we move as one - with agility. Our team is diverse, talented and full of positive spirit. We are always evolving. Technology is at our core. Our Tech Teams are located on-site close to the Business. In addition, in 2020, we opened a Hub, our Centro Tecnico, in Barcelona. 

Our benefits

Fast paced company with exciting challenges

Flat hierarchies and fast decision making

Highly self-organised and autonomous way of working

Open and transparent international company culture

Exciting Combination of Tech and Sports e-commerce

Very dynamic environment with sport-enthusiastic colleagues


If you have any questions please send us an email



Apply now