IT Help Desk Specialist

Signa Sports United US • Columbus

  • Full-time


as soon as possible

SIGNA Sports United (SSU) North American Holding is firmly in growth mode.  In 2021, SSU entered the US market with the acquisitions of Tennis Express and Midwest Sports, two of the largest tennis platforms in the US. In December 2021, SIGNA Sports United successfully floated on to the New York Stock exchange and is now a publicly traded Company.  In February 2022, we hired a seasoned industry leader and entrepreneur to lead the acceleration of our bike operations. Our growth has been propelled by acquiring new Brands in leading sports businesses and scaling our current portfolio through our end-to-end e-commerce as-a-service solutions, connecting & enabling offline specialist retailers, and integrating with digital sports communities.  Our tennis and bike teams along with the support of our Holding group, made up of Finance, Technology, and Human Resources, are leading SSU’s growth in the US.

The part you’ll play

We are seeking a highly motivated and skilled Help Desk Support professional to join our team.  Reporting to the Head of Technology, the IT Help Desk Specialist will provide support to a variety of end users with different technical backgrounds, ranging from novice to advanced. This position will also require experience with server-side support and troubleshooting. Serve as the main point of contact within the Service Desk to resolve frontline issues. Troubleshoot, analyze, and resolve technical issues for onsite and remote customers while providing an outstanding positive customer experience.

The ideal candidate will be highly motivated and will have practical experience supporting Windows based networks, cloud-based software solutions, e-commerce platform services, third party IT solution providers, PC hardware and software, and IT security knowledge. He/She will be knowledgeable, friendly, courteous, and willing to work as part of a distributed team.


  • Ability to translate technical knowledge to associates with a broad range of experience/expertise levels.
  • Respond to and resolve service requests and incidents in a timely and efficient manner.
  • Handle complex issues and escalations independently, pulling in the other IT teams as needed.
  • Perform day-to-day operation, maintenance, analysis, and troubleshooting; act as a critical escalation point to end users.
  • Liaise between internal users, external resources, and technical partners to support information technology services across the organization.
  • Collaborate with IT Team members to identify and implement solutions to improve system performance and efficiency.
  • Interacts with vendors in the evaluation and selection of products and with the vendor support teams to resolve technical issues.
  • Prior experience supporting ERP systems preferred (NetSuite, SAP).
  • Communicate ideas and recommendations to improve technology and work inefficiencies.

What you’ll bring to the team



  • Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) or equivalent work experience.
  • Proven experience in a Help Desk or technical support role
  • Experience with server side support, including Active Directory and Exchange preferred
  • Experience working with a support ticketing systems.
  • Experience working with Cache services (Cloudflare)
  • Experience with third party virtual server Hosting providers and cloud hosting solutions
  • ERP systems experience desirable (NetSuite, SAP)
  • Experience and supporting SOX ITGC requirements and audit reporting needs to ensure compliance is met consistently and maintained.
  • E-commerce platform experience desirable (Shopify, Salesforce Commerce Cloud)
  • Experience with Business Intelligence platforms, such as Tableau or PowerBI, preferred.
  • Microsoft SQL Server experience preferred.
  • Positive attitude and willingness to assist wherever needed.
  • Strong technical, analytical, and critical thinking skills.
  • Strong documentation, organizational, written and communication skills.
  • Comfortable with ambiguity as we are building an environment of growth and change.
  • Passionate about exploring new technologies.
  • Must have a customer service attitude; to develop strong relationships with internal and external customers.
  • Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.

All your information will be kept confidential according to EEO guidelines.

Our benefits

Exciting combination of tech and sports e-commerce

Fast paced company with exciting challenges

Flat hierarchies and fast decision making

Highly self-organised and autonomous way of working

Open and transparent international company culture

Very dynamic environment with sport-enthusiastic colleagues

Meet our recruiting team

Sukanya Pal
Sukanya Pal

"It has been an absolute pleasure to build our centralized tech recruiting team from scratch! As the Group Tech Recruiting Lead, I was given full autonomy to design the
function & create a roadmap for the near future. The right tech talent will make massive impact on Signa Sports United's time ahead and I am elated to be able to contribute to it."

Sukanya on LinkedIn

Danitza Oduber Correa
Danitza Oduber Correa

"My daily goal is to acquire the brightest and best people for Signa Sports United. Talent is the key to growth and hiring is the most important thing we do. You can dream and envision the greatest place in the world – but only the right set of people can make that a reality."

Danitza on LinkedIn

Sharon Liteshia Rajarathina
Sharon Liteshia Rajarathina

"I believe employees are the greatest asset a company has and strive to bring the best talent to Signa Sports United. I am passionate about what I do because I am convinced nothing is more important to the business than hiring and developing the right people."

Sharon on LinkedIn

Katherina Felicia
Katherina Felicia

"I am passionate about exploring new methods to find, attract and engage the right people with the exciting opportunities available at Signa Sports United. I enjoy working with candidates to understand their motivation and find matches who can work effectively with the business for the long-term."

Katherina on LinkedIn


If you have any questions please send us an email



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