Rider Experience Agent

SIGNA Sports United US • Salt Lake City

  • Full-time

Salt Lake City

as soon as possible

SIGNA Sports United (SSU) North American Holding is firmly in growth mode.  In 2021, SSU entered the US market with the acquisitions of Tennis Express and Midwest Sports, two of the largest tennis platforms in the US. In December 2021, SIGNA Sports United successfully floated on to the New York Stock exchange and is now a publicly traded Company.  In February, we hired a seasoned industry leader and entrepreneur to lead the acceleration of our bike operations. Our growth has been propelled by acquiring new Brands in leading sports businesses and scaling our current portfolio through our end-to-end e-commerce as-a-service solutions, connecting & enabling offline specialist retailers, and integrating with digital sports communities.  Our tennis and bike teams along with the support of our Holding group, made up of Finance, Technology, and Human Resources, are leading SSU’s growth in the US.

Our North American Bike business is united by passion, and not just our passion for riding.  It’s a passion for our riders, for our people, and for growth.  We love to innovate, give our teams the space to do what they love and the support to do it well.  As bike passionistas, we believe our mission can and should be an adventure. Join our dynamic team, chart your journey, and leave your mark! As part of our team, you will get to live your passion.

What you will be responsible for

Our Rider Experience Agents are the lifeblood of our brands and business.  They are the first point of contact for our riders and are the reason riders return to our brands and sites.  Through a core competency in product expertise and a true passion to differentiate the rider experience we drive customer retention and increase purchase frequency.  Our Rider Experience team will deliver our riders a ride glove, red carpet, concierge level experience whether they are purchasing their first bike, asking for product or gear advice, or assembling their custom dream build.  If they roll, they’re a rider.  Building relationships through seamless communications, critical thinking, problem solving, expert ownership, and sharing a passion for bikes will drive our world-class service.  Rider Experience Agents will own all aspect of rider contacts from phone, email, chat, SMS, and social media to ensure all rider needs are met and their problems solved.  High touch next level rider service is who we are.  We pride ourselves on our gear and technical knowledge, as well as a love of the activities they are used for.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Understand the needs, goals, and aspirations of our riders
  • Advise our riders in choosing the best gear for their needs and offering to place the order
  • Manage both incoming and outgoing rider contacts through phone, chat, email, SMS, and other contact channels
  • Convert rider contacts and inquiries into sales through exceptional service and overall experience 
  • Answer rider gear and tech questions 
  • Submit orders for riders and general account help 
  • Assist riders with navigating our web sites, including product filters, policy pages, returns/exchanges, and other self-service inquiries 
  • Recommend appropriate add-on items and relevant services to ensure the best possible ride experience for our riders
  • Offer direct rider warranty support for our owned and in-house brands 
  • Solve problems with a rider-first mentality  
  • Travel to industry events and represent the brands

What we're looking for

ADDITIONAL QUALIFICATIONS INCLUDE:

  • 2-3 years in a sales and/or customer service representative role; within bike industry preferred 
  • Passionate cyclist who truly embodies the cyclist way of life a plus
  • An amazing attitude, and incredible aptitude, willingness, and ability to take care of customers 
  • Ability to adapt to change in a fast-paced work environment
  • Exceptional written and verbal communication skills 
  • Hardworking, persistent, and dependable 
  • Positive and enthusiastic 
  • Critical thinking problem solver 
  • Ability to perform simple math
  • General ability in Microsoft Office systems, and overall computer competency
  • If working remote, proof of a high-speed internet connection and stable work environment free from distractions are required

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.

About us

We are innovators. Breaking new ground every day isn‘t just for athletes. In inter-disciplinary teams across Business Units we relentlessly work on enabling direct-to-consumer and business-to-consumer commerce at scale. We are constantly looking for aspirational colleagues who are passionate about building the infrastructure to be the ecosystem partner for the sports industry and their customers, brands, offline and online specialists and broader sports communities.

 

News & Insights

since 15.12.2021 we are listed on New York Stock Exchange
since 15.12.2021 we are listed on New York Stock Exchange

Since 15.12.2021 we are a publicly traded company on the New York Stock Exchange. We have been honoring this important day with some celebratory moments together with our Business Units and colleagues watching remote all around the world. Being a publicly listed company is an amazing achievement and has fueled our energy even more - we are here to conquer! If you have passion for sports - join us! Many exciting open vacancies are waiting for you!

Our benefits

Fast paced company with exciting challenges

Flat hierarchies and fast decision making

Highly self-organised and autonomous way of working

Open and transparent international company culture

Exciting Combination of Tech and Sports e-commerce

Very dynamic environment with sport-enthusiastic colleagues

Reports

Tayla
Tayla
Recruitment Manager

I’m Tayla, The Recruitment Manager at SIGNA-Sports United.

Throughout my career I have had a people-centric focus. It is what drives me and gives me purpose. My passion is to help others, explore and accomplish their dreams.

With an analytical mindset and a passion for people recruitment became my home. A home where I
could build strong relationships and match candidates with their dream positions and careers. My
purpose has always been about inspiring, encouraging and fulfilling aspirations.

Hence why I started at SSU, it is a place that encourages growth, autonomy and innovation. An
environment where your opinions are valued and your impact great. A place filled with passionate
people, hardworking and collaborative, with a team spirit that inspires.

Be INSPIRED, by joining an amazing team of high-calibre individuals that are passionate about sports
and the outdoors. We are SPORTS ENTHUSIASTS, we are DRIVEN, we are PASSIONATE, and we are INNOVATIVE!

Get in Touch: careers@signa-sportsunited.com

Contacts

If you have any questions please send us an email

 

Convinced?

Apply now