Sr. Manager, eCommerce Operations

SIGNA Sports United US • Salt Lake City

  • Full-time

Salt Lake City

as soon as possible

SIGNA Sports United (SSU) North American Holding is firmly in growth mode.  In 2021, SSU entered the US market with the acquisitions of Tennis Express and Midwest Sports, two of the largest tennis platforms in the US. In December 2021, SIGNA Sports United successfully floated on to the New York Stock exchange and is now a publicly traded Company.  In February, we hired a seasoned industry leader and entrepreneur to lead the acceleration of our bike operations. Our growth has been propelled by acquiring new Brands in leading sports businesses and scaling our current portfolio through our end-to-end e-commerce as-a-service solutions, connecting & enabling offline specialist retailers, and integrating with digital sports communities.  Our tennis and bike teams along with the support of our Holding group, made up of Finance, Technology, and Human Resources, are leading SSU’s growth in the US.

Our North American Bike business is united by passion, and not just our passion for riding.  It’s a passion for our riders, for our people, and for growth.  We love to innovate, give our teams the space to do what they love and the support to do it well.  As bike passionistas, we believe our mission can and should be an adventure. Join our dynamic team, chart your journey, and leave your mark! As part of our team, you will get to live your passion.

The part you’ll play

As part of the Operations team, our Sr. Manager of eCommerce Operations will be responsible for driving operational excellence in our eCommerce bike business.  This role will own the management of our site product catalog, product-level and site-level performance monitoring, pricing, backend systems integrations, data flows that interact with Shopify, ensuring correct product content population on our site, as well as the QA/QC for functionality for our website. Identifying and resolving site issues related to our rider’s site experience will be a critical component of this role, always driving to deliver an outstanding site experience.  This role will work cross-functionally with our operations, marketing, and rider experience teams.

EXAMPLES OF DUTIES AND RESPONSIBILITIES:

  • Partner with internal teams and third-party service providers to implement creative offerings that differentiate how we sell our product
  • Manage the overall user experience, including site navigation, product taxonomy, and content placement in conjunction with the Marketing team
  • Play a key role in our go-to-market strategy and maintain a close relationship with the brand management team, representing the digital consumer and eCommerce efforts in the process
  • Project manage website configurations and backend systems development as our Shopify eCommerce platform interfaces with different internal and external parties
  • Report on both site-level and product-level performance and provide insights and recommendations to senior management team on how to further maximize results for our eCommerce business
  • Own data flows that are moving externally and are consumed by third parties and internal stakeholders (fulfillment, marketing, operations, customer support, sales)
  • Configure and test payment gateways and methods as we expand the scope of how customers are able to transact on our websites
  • Control shipping and sales tax rules to ensure correct calculation for customers at checkout and in order data
  • Interface with warehouse and bike operations teams frequently to confirm websites accurately understand available-to-sell inventory levels
  • Own transaction functionality on the site and ensure a frictionless customer experience while anticipating the difficult customer use cases – warranties, returns, refunds, mixed cart orders, incorrect ship to addresses, etc.
  • Untangle currency complexities as we navigate selling into different countries beyond the United States
  • Deliver well-structured, executive-level communications and presentations to gain buy-in and drive action on key ecommerce operations initiatives
  • Interface with technology team to align our web experiences with the broader North American market strategy
  • Serve as a key point of contact for our Rider Experience team regarding issue resolution or escalation of customer site issues

What you’ll bring to the team

  • 6+ years of previous retail operations, including managing third party providers, minimum 3 years working in eCommerce space specific to bike retail
  • Possess an affinity for the customer and a desire to provide the best customer experience
  • Bachelor’s degree in quantitative field such as engineering, mathematics, economics, or the sciences
  • Ability to work collaboratively and cross functionally in a fast-paced environment where the ability to influence and build relationships is critical
  • Experience in reading and understanding data and translating it to actionable items
  • Strong business acumen and ability to analyze business trends and results, and to resolve complex situations
  • Excellent written and verbal communication and presentation skills
  • Strong project management skills and experience working with teams across different functions in a sprint format
  • Extremely organized, with strong time management skills and ability to multi-task
  • Self-starter that can effectively manage time with little supervision; quick learner with strong problem-solving skills and a natural talent for process improvement.
  • Effective relationship-building skills, ability to cultivate strong partnerships across division partners

What you need to know

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.

About us

Our stellar growth in recent years would have been impossible without our exceptional teams. We are not just dreamers, we are doers, optimistic about the future of our industry and passionate about having a real impact through the power of our People and Tech. We put People core and center, they bring passion for Sports and Tech and deep expertise in what they do.

Our People / Human Resources function enables team-spirit, nurtures our culture and drives our fundamental values. We define structures and processes--always keeping an entrepreneurial mindset. We support the Business to find and attract the best talent and we don't compromise. We relentlessly enable the growth of our fast-moving organization. And we're proud of our culture of belonging- united in our mission.

News & Insights

since 15.12.2021 we are listed on New York Stock Exchange
since 15.12.2021 we are listed on New York Stock Exchange

Since 15.12.2021 we are a publicly traded company on the New York Stock Exchange. We have been honoring this important day with some celebratory moments together with our Business Units and colleagues watching remote all around the world. Being a publicly listed company is an amazing achievement and has fueled our energy even more - we are here to conquer! If you have passion for sports - join us! Many exciting open vacancies are waiting for you!

Our benefits

Fast paced company with exciting challenges

Flat hierarchies and fast decision making

Highly self-organised and autonomous way of working

Open and transparent international company culture

Exciting Combination of Tech and Sports e-commerce

Very dynamic environment with sport-enthusiastic colleagues

Reports

Tayla
Tayla
Recruitment Manager

I’m Tayla, The Recruitment Manager at SIGNA-Sports United.

Throughout my career I have had a people-centric focus. It is what drives me and gives me purpose. My passion is to help others, explore and accomplish their dreams.

With an analytical mindset and a passion for people recruitment became my home. A home where I
could build strong relationships and match candidates with their dream positions and careers. My
purpose has always been about inspiring, encouraging and fulfilling aspirations.

Hence why I started at SSU, it is a place that encourages growth, autonomy and innovation. An
environment where your opinions are valued and your impact great. A place filled with passionate
people, hardworking and collaborative, with a team spirit that inspires.

Be INSPIRED, by joining an amazing team of high-calibre individuals that are passionate about sports
and the outdoors. We are SPORTS ENTHUSIASTS, we are DRIVEN, we are PASSIONATE, and we are INNOVATIVE!

Get in Touch: careers@signa-sportsunited.com

Contacts

If you have any questions please send us an email

 

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